{"id":2854,"date":"2019-10-02T19:06:44","date_gmt":"2019-10-02T19:06:44","guid":{"rendered":"https:\/\/titanillaeideh.com\/?p=2854"},"modified":"2019-10-05T13:07:54","modified_gmt":"2019-10-05T13:07:54","slug":"how-to-speak-well-in-guided-communication","status":"publish","type":"post","link":"https:\/\/titanillaeideh.com\/en\/vezetoi-kommunikacio-hogyan-szolj-jol\/","title":{"rendered":"Leadership communication - how to speak well?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”3.22″ custom_margin=”0px||0px” custom_padding=”0px||” fb_built=”1″ _i=”0″ _address=”0″][et_pb_row use_custom_gutter=”on” gutter_width=”1″ module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ width=”100%” width_tablet=”100%” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_last_edited=”on|desktop” custom_padding=”0|0px|27px|0px|false|false” make_fullwidth=”on” _i=”0″ _address=”0.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”0.0.0″ custom_padding__hover=”|||”][et_pb_post_title date=”off” comments=”off” featured_placement=”background” text_color=”light” _builder_version=”3.19.15″ title_font=”||||||||” title_font_size=”50px” title_line_height=”1.6em” title_text_shadow_style=”preset1″ meta_font=”||||||||” meta_font_size=”25px” meta_line_height=”1.6em” custom_margin=”||” custom_padding=”150px||100px” title_font_size_phone=”36px” title_font_size_last_edited=”on|phone” meta_font_size_phone=”20px” meta_font_size_last_edited=”on|desktop” _i=”0″ _address=”0.0.0.0″][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″ fb_built=”1″ _i=”1″ _address=”1″][et_pb_row _builder_version=”3.25″ _i=”0″ _address=”1.0″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”1.0.0″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ header_font=”||||||||” header_2_font=”||||||||” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|desktop” _i=”0″ _address=”1.0.0.0″]<\/p>\n

Mi is a kommunik\u00e1ci\u00f3?<\/b><\/h2>\n

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A kommunik\u00e1ci\u00f3 alapvet\u0151 szoci\u00e1lis\/t\u00e1rsadalmi jelens\u00e9g. Ez az els\u0151 k\u00e9pess\u00e9g amit elsaj\u00e1t\u00edtunk gyerekkorunk sor\u00e1n. Viszont a feln\u0151tt\u00e9 v\u00e1l\u00e1s sor\u00e1n a kommunik\u00e1ci\u00f3nk <\/strong>– bizonyos \u00e9rtelemben –\u00a0 sajnos romlik<\/strong>: nem tal\u00e1ljuk a megfelel\u0151 szavakat, f\u00e9l\u00fcnk az \u00e9rz\u00e9seinket szavakba \u00f6nteni, mert att\u00f3l tartunk, hogy esetleg vit\u00e1t gener\u00e1lunk vele. P\u00e9ld\u00e1ul amikor iskol\u00e1ba j\u00e1rtunk megszidtak, le\u00e9getett egy tan\u00e1r vagy egy di\u00e1k m\u00e1sok el\u0151tt – \u00e9s ez olyan m\u00e9lyen beleiv\u00f3dott az eml\u00e9keinkbe, hogy a nyoma\/sebe\/hege\u00a0 feln\u0151ttkorra is ott maradt. Ez\u00e9rt alakul ki az \u0150-z\u00e9s, a ny\u00f6g\u00e9s, vagy net\u00e1n izzad a tenyered, amikor publikum el\u0151tt kell besz\u00e9lned. <\/span>
<\/span>Pedig az emberek kapcsolatok \u00e9s viszonyok a kommunik\u00e1ci\u00f3 r\u00e9v\u00e9n realiz\u00e1l\u00f3dnak, melynek tartalma az inform\u00e1ci\u00f3 cser\u00e9je.<\/span>
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<\/span>A kommunik\u00e1ci\u00f3s folyamat k\u00f6zl\u00e9sb\u0151l \u00e9s befogad\u00e1sb\u00f3l tev\u0151dik \u00f6ssze<\/strong>, melynek fontos eleme a visszacsatol\u00e1s<\/strong> (feed back). A k\u00f6zl\u0151 szem\u00e9ly az interakci\u00f3k sor\u00e1n visszajelz\u00e9st kap a befogad\u00f3 szem\u00e9lyt\u0151l k\u00fcl\u00f6nb\u00f6z\u0151 reakci\u00f3k form\u00e1j\u00e1ban, mint p\u00e9ld\u00e1ul b\u00f3lint\u00e1s, mosolyg\u00e1s. Ez a visszajelz\u00e9s alak\u00edtja, form\u00e1lja a tov\u00e1bbi kommunik\u00e1ci\u00f3t:\u00a0 el\u0151reviheti, de ak\u00e1r h\u00e1tr\u00e1ltathatja is. Ebben mutatkozik meg a t\u00f6megkommunik\u00e1ci\u00f3 h\u00e1tr\u00e1nya is, hogy nincs lehet\u0151s\u00e9g a visszacsatol\u00e1sra.<\/span><\/p>\n

<\/b><\/h3>\n

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Mit\u0151l m\u00e1s a vezet\u0151i kommunik\u00e1ci\u00f3?<\/b><\/h2>\n

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Vezet\u0151 alatt nem csup\u00e1n c\u00e9gvezet\u0151kre gondolok, hanem <\/span>minden egy\u00e9nre, aki k\u00e9pes \u00f6nmaga \u00e9let\u00e9t vezetni, ir\u00e1ny\u00edtani illetve terelni pozit\u00edv ir\u00e1nyba<\/b>. Lehet n\u00e9z\u0151pontom szerint kozmetikust\u00f3l kezdve a pedag\u00f3guson \u00e1t c\u00e9gtulajdonosig szinte b\u00e1rki vezet\u0151 , ha rendelkezik a kommunik\u00e1ci\u00f3 k\u00e9pess\u00e9geivel, eszk\u00f6zt\u00e1r\u00e1val \u00e9s a gyakorlatban k\u00e9pes alkalmazni azt.stb..<\/span><\/p>\n

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Az \u00e1tlagember kommunik\u00e1ci\u00f3ja \u00e9s egy vezet\u0151 kommunik\u00e1ci\u00f3ja l\u00e9nyegesen elt\u00e9r!<\/strong><\/p>\n<\/blockquote>\n

A vezet\u0151i kommunik\u00e1ci\u00f3 olyan verb\u00e1lis, non-verb\u00e1lis illet\u0151leg metakommunik\u00e1ci\u00f3s eszk\u00f6z\u00f6ket haszn\u00e1l, mint a legkedvesebb csal\u00e1df\u0151, legyen az anya, vagy apa. Vagyis seg\u00edt, t\u00e1mogat, b\u00edztat. Teszi ezt szavakkal \u00e9s azt al\u00e1t\u00e1maszt\u00f3, meger\u0151s\u00edt\u0151 gesztusokkal.<\/span><\/p>\n

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A vezet\u0151i kommunik\u00e1ci\u00f3 asszert\u00edv, er\u0151szakmentes, empatikus, g\u00f6rd\u00fcl\u00e9keny, dinamikus, \u00e9s mindk\u00e9t szerepl\u0151 egyar\u00e1nt \u00e9lvezi<\/b>, a befogad\u00f3 \u00e9s a hallgat\u00f3 is.
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Ha elsaj\u00e1t\u00edtod, \u00e9s a gyakorlatban is alkalmazod az er\u0151szakmentes kommunik\u00e1ci\u00f3<\/strong>t – Dr Marshall Rosenberg m\u00f3dszere szerint, akkor koll\u00e9g\u00e1iddal, \u00fczleti partnereiddel, besz\u00e1ll\u00edt\u00f3iddal, t\u00e1gabb \u00e9rtelemben mindenkivel akivel kapcsolatod van, vagy kapcsolatba l\u00e9psz \u0151szinte, meg\u00e9rt\u0151, konfliktusmentes interakci\u00f3<\/strong>t alak\u00edtasz ki. Az \u201c\u00e9rett\u201d kommunik\u00e1ci\u00f3 a lehets\u00e9ges konfliktusokat b\u00e9k\u00e9s p\u00e1rbesz\u00e9d\u00e9\u00e9 alak\u00edtja<\/strong>. Ezen m\u00f3dszer ment\u00e9n kapcsolataid (csal\u00e1di, bar\u00e1ti, \u00fczlett\u00e1rsi, kollegi\u00e1lis, alkalmazotti) elb\u0171v\u00f6l\u0151nek tekintenek, vez\u00e9rr\u00e9 form\u00e1l\u00f3dsz, akit meghallgatnak, elfogadnak, \u00e9s k\u00f6vetnek.<\/span><\/p>\n

Rosenberg megfogalmaz\u00e1s\u00e1ban az er\u0151szakmentes kommunik\u00e1ci\u00f3 alappill\u00e9rei<\/span><\/h3>\n
    \n
  1. \u00c9rt\u0151 figyelem –\u00a0 meg\u00e9rteni a m\u00e1sik n\u00e9z\u0151pontj\u00e1t, \u00e9rz\u00e9seit. Visszamondani neki, hogy mi j\u00f3l \u00e9rtelmezt\u00fck-e?<\/span><\/li>\n
  2. Kifejezni az \u00e9rz\u00e9s\u00fcnket<\/span><\/li>\n
  3. Sz\u00fcks\u00e9glet\u00fcnket r\u00f6viden \u00f6sszefoglalni<\/span><\/li>\n
  4. K\u00e9r\u00e9s\u00fcnket k\u00f6zvet\u00edteni<\/span><\/li>\n<\/ol>\n

    \u201cFura dolog az agy. Err\u0151l a helyr\u0151l ered minden, de senki nem k\u00e9pes behatolni a m\u00e1sik\u00e9ba. Ez\u00e9rt van az, hogy kommunik\u00e1lni kell. De egym\u00e1s k\u00f6zt bonyolultabb a helyzet. Nem mindig azt mondjuk, amit akarunk, \u00e9s van, amikor zavaros \u00fczeneteket kell meg\u00e9rten\u00fcnk. Vagy el\u00f6lr\u0151l kezdeni. De b\u00e1rmennyire neh\u00e9z, \u00e9s b\u00e1rmilyen sok a f\u00e9lre\u00e9rt\u00e9s, az a k\u00f6teless\u00e9g\u00fcnk, hogy tiszt\u00e1zzuk a dolgot. Mert hiszen mi tan\u00edtjuk az embereket, hogy b\u00e1njanak vel\u00fcnk. Ami azt jelenti, hogy a kommunik\u00e1ci\u00f3 felel\u0151ss\u00e9ge nem a t\u00f6bbiek v\u00e1ll\u00e1n nyugszik. Hanem a mi\u00e9nken.\u201d<\/i><\/p>\n

    A f\u00e9rfi f\u00e1n terem c. film – Sara Rattaro<\/i><\/b><\/p>\n

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    Fejleszthet\u0151 a vezet\u0151i kommunik\u00e1ci\u00f3? Hogyan \u00e9s milyen eszk\u00f6z\u00f6kkel?<\/b><\/h2>\n

    <\/b><\/h3>\n

    Egy\u00e1ltal\u00e1n ki a j\u00f3 vagy rossz vezet\u0151?<\/b><\/h3>\n

    <\/span><\/p>\n

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    Sz\u00e1mos c\u00e9gtulajdonossal \u00e9s vezet\u0151vel dolgoztam egy\u00fctt, innen kiragadok ki vezet\u0151i esettanulm\u00e1nyt p\u00e9ldak\u00e9nt – ami az ut\u00f3bbi id\u0151ben t\u00f6rt\u00e9nt.<\/span><\/p>\n

    A c\u00e9gtulajdonos, aki egyben a CEO is megb\u00edzott munkaer\u0151 menedzsment \u00e9s \u00fczletfejleszt\u00e9si feladatokkal. Vezet\u0151nk Nyugat Eur\u00f3pai, k\u00f6z\u00e9pkor\u00fa, aki elmond\u00e1sa szerint 30+ \u00e9ve m\u00e1r v\u00e1llalkoz\u00f3. Sajn\u00e1lattal vettem \u00e9szre, hogy a koll\u00e9g\u00e1k f\u00e9lnek t\u0151le, nem merik megmondani neki \u00e9rz\u00e9seiket, \u00e9s ha hib\u00e1znak, azt is ink\u00e1bb v\u00e9ka al\u00e1 rejtik. A beosztottak, alv\u00e1llalkoz\u00f3k k\u00f6r\u00fcltekint\u0151en kommunik\u00e1lnak Vele, mert volt r\u00e1 p\u00e9lda, hogy kiab\u00e1lt, azt\u00e1n, mint a kisgyerek bocs\u00e1natot k\u00e9rt. Kisz\u00e1m\u00edthatatlan, bizalmatlan l\u00e9gk\u00f6rt teremt verb\u00e1lis \u00e9s metakommunik\u00e1ci\u00f3s csatorn\u00e1kon egyar\u00e1nt.<\/span><\/p>\n

    <\/span><\/p>\n

    <\/span><\/p>\n

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    Hogyan tud j\u00f3l m\u0171k\u00f6dni a vezet\u0151i kommunik\u00e1ci\u00f3?<\/strong><\/h3>\n

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    A j\u00f3 vezet\u0151 tiszt\u00e1ban van \u00d6nmaga \u00e9rt\u00e9keivel ak\u00e1r fejlesztend\u0151 ter\u00fcleteivel<\/strong>. \u00c9nk\u00e9pe kiforrott, \u00f6nismerete, \u00f6nbizalma, \u00f6nbecs\u00fcl\u00e9se harm\u00f3ni\u00e1ban van \u00f6nmag\u00e1val<\/strong>.<\/span> <\/span>A vezet\u0151 terelgeti, b\u00e1tor\u00edtja, motiv\u00e1lja beosztottjait, mint anya gyermek\u00e9t. \u00cdgy t\u00e1mogatja a koll\u00e9g\u00e1it a helyes \u00f6nismereti \u00faton, fejleszti az \u00f6nbecs\u00fcl\u00e9s\u00fcket is.<\/span><\/p>\n

    <\/span><\/p>\n

    Az eddigi tapasztalataim alapj\u00e1n arra a k\u00f6vetkeztet\u00e9sre jutottam, hogy vezet\u0151v\u00e9 v\u00e1lni, vezet\u0151k\u00e9nt kommunik\u00e1lni egy tanul\u00e1si folyamat, \u00e9s egyetlen egy kommunik\u00e1ci\u00f3s tr\u00e9ning nem oldja meg, ha nincs m\u00e9ly \u00f6nismeret\u00fcnk, megfelel\u0151 \u00f6nbecs\u00fcl\u00e9s\u00fcnk, ha nincs sziklaszil\u00e1rd \u00e9nk\u00e9p\u00fcnk.\u00a0<\/span><\/p>\n

    <\/span><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ width=”89%” width_tablet=”80%” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_last_edited=”on|desktop” make_fullwidth=”on” _i=”6″ _address=”1.6″ custom_padding=”1px|||||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”1.6.0″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ hover_enabled=”0″ _i=”0″ _address=”1.6.0.0″]<\/p>\n

    Azt gondolom, hogy a lakoss\u00e1g csek\u00e9ly r\u00e9sze rendelkezik a fent eml\u00edtettekkel. J\u00f3 magam is az \u00faton vagyok, rem\u00e9lhet\u0151leg a v\u00e9ge fel\u00e9. Tapasztalatb\u00f3l tudom, hogy \u00f6sszehasonl\u00edthatatlan \u00e9rz\u00e9s az, amikor \u00fagy gondoljuk, hogy megtal\u00e1ltuk az utat, \u00e9s ha j\u00f3l felk\u00e9sz\u00fcl\u00fcnk egy besz\u00e9dre, akkor k\u00e9pesek vagyunk \u00e1tadni a gondolatainkat; mint az,\u00a0 amikor j\u00e1tszi <\/span>k\u00f6nnyeds\u00e9ggel, mint tenger hull\u00e1mai csak \u00fagy \u00e1ramolnak a \u201cszavak\u201d an\u00e9lk\u00fcl, hogy bemagoltuk volna.<\/span><\/span><\/p>\n

    Eddig csak a sorok k\u00f6z\u00f6tt c\u00e9loztam r\u00e1, de most szeretn\u00e9m kiemelni is, hogy mint mindennek k\u00e9szs\u00e9gnek \u00e9s k\u00e9pess\u00e9gnek, a hat\u00e9kony vezet\u0151i kommunik\u00e1ci\u00f3nak is a helyes \u00f6nismeret az alapja<\/strong>. Az \u00f6nismeret \u00e9s a szem\u00e9lyis\u00e9g\u00fcnk egyens\u00falya<\/strong>. Csakis akkor tudunk j\u00f3l \u00e9s m\u00e1sok sz\u00e1m\u00e1ra vonz\u00f3an kommunik\u00e1lni, ha tiszt\u00e1ban vagyunk saj\u00e1t szem\u00e9lyis\u00e9g\u00fcnkkel, a \u201crejtett \u00e9rt\u00e9keinkkel\u201d. Ez\u00e9rt \u00e9n minden munk\u00e1m sor\u00e1n ezt a ter\u00fcletet t\u00e1mogatom els\u0151 k\u00f6rben, hiszem a probl\u00e9m\u00e1k nagy t\u00f6bbs\u00e9ge ide vezethet\u0151 vissza. Am\u00edg itt nincs meg ez az egyens\u00faly, addig az \u00e9let t\u00f6bb ter\u00fclet\u00e9n is kisebb – nagyobb kileng\u00e9sek lehetnek. Persze az \u00f6nismeret nem egy csoda m\u00f3dszer<\/strong>, ami napok alatt megoldja az \u00f6sszes probl\u00e9m\u00e1j\u00e1t az egy\u00e9nnek, de r\u00e1mutat a helyes \u00fatra \u00e9s a megfelel\u0151 m\u00f3dszerek<\/strong>re, amivel k\u00f6nnyebben \u00e9s gyorsabban c\u00e9lba \u00e9r.<\/span>
    <\/span><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ width=”89%” width_tablet=”80%” width_last_edited=”on|desktop” max_width=”89%” max_width_tablet=”80%” max_width_last_edited=”on|desktop” custom_padding=”27px|0px|0|0px|false|false” make_fullwidth=”on” _i=”7″ _address=”1.7″][et_pb_column type=”3_5″ _builder_version=”3.25″ custom_padding=”|||” _i=”0″ _address=”1.7.0″ custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ _i=”0″ _address=”1.7.0.0″]<\/p>\n

    \n

    K\u00e9t azonos szakmai tud\u00e1s\u00fa ember k\u00f6z\u00fcl messze az a sikeresebb, aki kiv\u00e1l\u00f3an tud kommunik\u00e1lni \u00e9s b\u00e1nni az emberekkel.\u00a0<\/b><\/p>\n<\/blockquote>\n

    A hat\u00e9kony (vezet\u0151i) kommunik\u00e1ci\u00f3 az emberi kapcsolatokat er\u0151s\u00edti, hogy – a manaps\u00e1g a munka vil\u00e1g\u00e1ra jellemz\u0151 bar\u00e1ts\u00e1gtalan kl\u00edm\u00e1ban – \u00e9rv\u00e9nyes\u00fclni tudj.<\/span><\/p>\n

    A kommunik\u00e1ci\u00f3 seg\u00edt Neked, hogy ki\u00e9p\u00edtsd azon k\u00e9pess\u00e9geidet, melyek ma ugyanannyira fontosak, mint a szaktud\u00e1s \u00e9s a tapasztalat<\/b>: j\u00f3 kommunik\u00e1ci\u00f3, j\u00f3 emberi kapcsolatok, vezet\u0151i k\u00e9szs\u00e9gek, meggy\u0151z\u00e9s, motiv\u00e1ci\u00f3. Aki ezeket tudja, az megfelel\u0151en felk\u00e9sz\u00fclt a j\u00f6v\u0151 kih\u00edv\u00e1saira.<\/span><\/p>\n

    M\u00e1s n\u00e9z\u0151pontb\u00f3l megk\u00f6zel\u00edtve: a j\u00f3 vezet\u0151i kommunik\u00e1ci\u00f3 seg\u00edt Neked kil\u00e9pni megszokott komfortz\u00f3n\u00e1db\u00f3l, ami ambici\u00f3zus \u00faj c\u00e9lok el\u00e9r\u00e9s\u00e9hez vezet.<\/span><\/p>\n

    N\u00e9zd meg milyen m\u00f3dszerekkel tudok seg\u00edteni a <\/span>fejl\u0151d\u00e9sre, t\u00f6bb id\u0151re v\u00e1gy\u00f3 vezet\u0151knek<\/span><\/a>.<\/span><\/p>\n

    <\/span><\/p>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”3.25″ custom_padding=”|||” _i=”1″ _address=”1.7.1″ custom_padding__hover=”|||”][et_pb_image src=”https:\/\/titanillaeideh.com\/wp-content\/uploads\/vezetoi-kommunikacio3.jpg” align_tablet=”center” align_last_edited=”on|desktop” _builder_version=”3.27.4″ custom_padding=”30px||” _i=”0″ _address=”1.7.1.0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Mi is a kommunik\u00e1ci\u00f3?A kommunik\u00e1ci\u00f3 alapvet\u0151 szoci\u00e1lis\/t\u00e1rsadalmi jelens\u00e9g. Ez az els\u0151 k\u00e9pess\u00e9g amit elsaj\u00e1t\u00edtunk gyerekkorunk sor\u00e1n. Viszont a feln\u0151tt\u00e9 v\u00e1l\u00e1s sor\u00e1n a kommunik\u00e1ci\u00f3nk – bizonyos \u00e9rtelemben –\u00a0 sajnos romlik: nem tal\u00e1ljuk a megfelel\u0151 szavakat, f\u00e9l\u00fcnk az \u00e9rz\u00e9seinket szavakba \u00f6nteni, mert att\u00f3l tartunk, hogy esetleg vit\u00e1t gener\u00e1lunk vele. P\u00e9ld\u00e1ul amikor iskol\u00e1ba j\u00e1rtunk megszidtak, le\u00e9getett egy tan\u00e1r […]<\/p>\n","protected":false},"author":3,"featured_media":2855,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[6,13,11,7],"tags":[],"class_list":["post-2854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ceg","category-karrier","category-onismeret","category-szervezetfejlesztes"],"yoast_head":"\nVezet\u0151i kommunik\u00e1ci\u00f3 - hogyan sz\u00f3lj j\u00f3l? | Titanilla Eideh<\/title>\n<meta name=\"description\" content=\"Vezet\u0151i kommunik\u00e1ci\u00f3 az emberi kapcsolatokat er\u0151s\u00edti, hogy - a munka vil\u00e1g\u00e1ra jellemz\u0151 bar\u00e1ts\u00e1gtalan kl\u00edm\u00e1ban - \u00e9rv\u00e9nyes\u00fclni tudj. 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